Shipping Policy :

• Veraj Gems offers a COD option on order value above INR 5,000. • Free Shipping is available on all orders above in India. • International Free Express Shipping takes 4-7 days for delivery and is available on all orders above INR 2,00,000 (approx USD 2453 as of Apr-2023). • All Express shipments are sent through well reputed courier service providers such as FedEx, UPS, Sequel, etc. (mostly all trackable). • For international orders, order value is  above INR 40,000 (USD 540), a shipping amount of INR 4,200 (approx. USD 55) will be charged. • For countries like Belgium, if the order value is above INR 40,000 (USD 540), a shipping amount of INR 8,000 (approx. USD 110) will be charged.

Frequently Asked Questions : Shipping within India

What does the Days to Dispatch mean? (How soon will my order be shipped?) The Days of Dispatch is the number of days we used to take ready your order and hand over to the Courier Company. For example, a loose gemstone typically gets shipped in 1-2 days. However, a gemstone requested to be studded in a Ring/Pendant/Bracelet etc, will typically take 4-5 days. Similarly, a gemstone requested with an additional lab certificate will take even longer (days mentioned in each article).

How long does it take to deliver my order? Our courier partners typically deliver orders to Metro cities in India within Next Day to 3 working Days. For non-metros, our courier partners typically take 2 working days – 7 working days to deliver the product from the date of dispatch. The date of dispatch is dependant on the product that you purchased (loose gemstone, or stud in ornament). If you have any questions, or doubts, please initiate a Live Chat with us, or Call us at +91 9115322122.

Is my shipment safe? All our shipments are packaged with proper care in durable, tamper-evident packaging (similar to the packaging of ecommerce leaders in India like Amazon/Flipkart etc). Additionally, all our shipments are insured. The insurance cost is included in our shipping costs, and you do not need to pay anything extra.

Can I track my shipment? Yes, Definitely you can track your shipment Online, all our shipments within India are sent by reputed couriers like DTDC, Delhivery, Shiprocket, etc. As soon as the product is dispatched from our office, you shall receive an email with the Tracking ID and instructions to guide you.

Are there any hidden costs (sales tax, octroi etc.)? No, there are no hidden costs any. The amount mentioned at the time of placing the order on your screen and on your order receipt is what the product costs you. Any applicable octroi, etc. is paid by the company.