Thank you for choosing our products. We strive to provide you with a seamless shopping experience, and we understand that circumstances may arise where you need to cancel an order. Please take a moment to review our cancellation policy.

Once your payment is confirmed, we expedite the shipping process to ensure your product reaches you promptly. Should you wish to cancel an order, please do so within the initial 12 hours from the time of placing the order. Failure to cancel within this timeframe, or if the product has already been dispatched from our warehouse, renders the order ineligible for cancellation. In such cases, the alternative recourse is to initiate a return within 10 days of delivery and refer to our refund policy for further guidance.

To cancel an order, kindly contact us via email at contact@verajgems.com

For eligible cancellations, a cancellation charge of 2% will be applied. The remaining balance will be refunded using the same payment method originally utilized. Please allow for a processing time of 4 to 7 working days for the refund to be completed, contingent upon the payment gateway.

Thank you for your understanding and cooperation.